Next Generation Analytics & Reporting:
The Skytide Analytical Platform™
The Skytide Analytical Platform™ is a next-generation analytics & reporting solution that delivers a comprehensive understanding of what drives business performance based on all critical data sources.
- Skytide analyzes and reports on all available data, including: structured, semi-structured and unstructured data. From Web 2.0-generated data, such as rich media log files, to call center record data and IVR logs, to chat and text files. Skytide reports across data channels to provide a complete view of business performance that enables smarter decisions and improved processes.
- Skytide connects directly to the data sources, using a Modeling Layer to create multi-dimensional analytical models, an Analysis Layer to discover relationships across all data sources, and a Presentation Layer to provide insight via a range of reporting formats, including web dashboards and spreadsheets.
- Skytide results are always up-to-date, offering in-depth reporting for point-in-time or historic trend analysis, as well as easy ad-hoc custom reports and queries.
“Traditional Business Intelligence solutions lack the ability to deliver dynamic, real-time information on very large heterogeneous data sets. A new generation of business analytics, such as the Skytide Analytical Platform™, will allow companies to bridge these high volumes of structured and unstructured data sets with speed and power for on-the-fly information without the overhead of a data warehouse.”
Dennis Drogseth, VP, Enterprise Management Associates (EMA)